Frequently Asked Questions

Everything you need to know about shopping with ANKI

How do I determine my correct size at ANKI?

Each product page features a detailed sizing guide with specific measurements. As our collections range from tailored to oversized fits, we recommend checking the 'Size & Fit' section on the specific item page to ensure the perfect match.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Please ensure the garments are free from makeup marks, perfumes, or signs of wear to qualify for a full refund.

How long does shipping take and can I track my order?

Standard shipping typically takes 3-5 business days, while express options are available at checkout. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery in real-time.

What payment methods do you accept?

ANKI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay for a flexible shopping experience.

Are your garments ethically produced?

Quality and ethics are at the heart of ANKI. We partner with certified manufacturers who prioritize fair labor practices and sustainable material sourcing to ensure our fashion is as responsible as it is stylish.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.